SR

Dear Prof. Blackstone and classmates, In this blog post, I will be sharing about my experience on an interpersonal communication issue I faced while working in a spa back in 2016. This issue involved my supervisor back then who I shall address as Ms. D and myself. It was only my first week at the spa as an intern and I was already asked to use the booking system after an intensive training. The spa was already lacking manpower and it was a busy season.   Additionally, I had no prior experience dealing with spa operations or let alone any hotel job experiences. Ms D was a supervisor who had extremely high expectations of all the employees in the spa and a “non-nonsense” person. As I was a newcomer, she paid no attention to me or the other intern leading to us being pretty guarded when she was around. On this particular day, the spa was extremely busy with limited time slots and one of the therapists had to go for a later break at 8pm when the usual break time is before 7pm