SR

For the micro-module, Skills on Wheels, I had chosen to complete the following 2 modules: 1.      Handle Face-to-Face Interview 2.      Converse with Confidence I felt that these two were the most relatable topics I would need to master before my IWSP which would be commencing next month. As someone who is always nervous before interviews, I knew I had to definitely learn more about handling face-to-face interviews better. Meanwhile, confidence in school I very different from confidence at work as it is a totally new environment and I wanted to learn more about communicating with confidence. The Skills on Wheels platform was useful as it provided videos, slides and quizzes to enhance learning. Handling face-to-face interview module was interesting as it didn’t not just cover the essentials of what to do during an interview. The module covered details how to prepare for an interview and what to do after an interview. These are aspec...

1.      Presentation Showcase My team includes Cheryl, Christine and Tricia and we also known as the “Happy Tree”. Our team’s topic was “Improving Personalized Services in Singapore Spas”. We decided on this topic after identifying the service failures in Singapore Spas through our personal experiences and research. Our team worked unanimously with everyone contributing significantly to the project. Additionally, our biggest challenge was to coordinate the report together as there were just so much to write within a limited word count. However, we managed to complete our given tasks promptly. My main role in the project was to choreograph the training video and arrange the interviews with the respective spa personnel. My team had a lot of ideas and it was real fun filming the video and I ended up learning new things about my teammates which is something I value. I aimed to put on a great show during our class presentation and was very pleased when my team w...

Service Excellence Project - Happy Tree 1.      Introduction This report discusses the shortfall in personalized services provided in Singapore Spas and how the service standards lag behind when compared to Thailand. The comparison is made as Thailand is regarded as one of the most competent nations in the wellness industry with the highest growth potential in Asia (Sritama, 2015). 1.1   Workplace Context   According to the Global Wellness Economy Monitor, the wellness industry which consists of spa and fitness elements has grown by 12.8% in the past two years, from a $3.7 trillion market in 2015 to $4.2 trillion in 2017 (Global Wellness Institute, 2018). Similarly, the spa industry in Singapore is experiencing a positive outlook. There are over 400 spa centers in Singapore, with an increase in demand for spa services (Chapman, 2017). Similar to other service businesses, spas are also expected to provide exceptional customer services...

1.      Introduction This report discusses the average service standards in Singapore’s spa industry and how the Singapore’s spa service standards lag behind when compared to the amicable service standards in Thailand, also known as Asia’s most hospital country ( incite ). The team would explore the service gaps in Singapore Spas through a case study on Banyan Tree Spa. Through his case study, the team aims to incorporate an ideal framework on personalized services in Singapore Spa operations and ultimately enhance its service standards. Personalized services include a high touch, low tech element which focuses on service excellence greatly. 1.1 Workplace Context (Spa industry background) According to Global Wellness Economy Monitor, the wellness industry has grown by 12.8% in the past two years from a $3.7 trillion market in 2015 to $4.2 trillion in 2017 ( Global Wellness Institute, 2018 ). Similarly, the spa industry in Singapore is se...